Any items that have some form of performance defect will have to be sent to the Perioscopy Incorporated main office for evaluation. Please include the product and the label with lot number. Sheaths will have to be rolled as loosely as possible in a one gallon plastic zip bag in order for us to adequately evaluate them.
Perioscopy Incorporated
6333 Telegraph Avenue
Oakland, CA 94609
Perioscopy Sheaths, Fibers and Explorers cannot have a dated warranty because of the varying length of time for the initiation of use. For example: purchase of an order of sheaths may take a year to get to one that has a service problem. Or the fiber could be a spare and when the time comes to use it there is a problem noted.
Service and parts will be warranted for 30 days after receipt of returned equipment. Please contact Perioscopy Incorporated at (510) 547-1300 or email at kwan@PerioscopyInc.com to receive instructions.